Careers

Corporate Travel Agent/Canadian Superhero (Cape and Tights optional)

We’re looking for a few great agents in the Calgary, Alberta or Winnipeg, Manitoba area who embrace technology and aren’t afraid of online bookings. We love online bookings! We process more online every year – but when the weather is rotten and time is running short, every traveler needs a good travel agent. That’s why we’re still hiring agents, and growing 20% each year.

 

Nearly all our agents work from home, and you will too. Our technology allows you to work from home while still being connected to your supervisor, your co-workers, and *hundreds* of client accounts, and we’re getting better all the time at making big things feel small and personal.

 

Sometimes it’s still a bumpy ride, but we’re constantly innovating. We’re building tomorrow’s agency out of the best agents and technology. You should be a part of it. Send us your cover letter and resume, and let’s find out how you can make us even better

 

Mission Statement Coordinate the most cost-efficient travel arrangements for team clients, using independent judgment and discretion. Promote and maintain the highest level of customer service in the industry.

 

Key Responsibilities

  • Efficiently arrange airline, hotel, car, rail, and ground transportation for both domestic and international reservations through multi-channel platform
  • Assure traveler receives proper travel related services in accordance with company travel policy
  • Assist and educate travelers of passport and visa requirements
  • Diplomatically resolve travel-related issues

Skills & Knowledge

  • Excellent oral and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Commitment to customer service and satisfaction
  • Self-motivator, who achieves results autonomously or via teamwork
  • Solid knowledge of domestic and international geography
  • Proficiency in Apollo preferred
  • Basic knowledge of Microsoft office suite

Required Experience

  • Travel education course/training class
  • Trained travel professional with a minimum of three years of travel industry experience and one year corporate travel experience desired
  • Apollo experience recommended

Expectations :

  • Willingness to adapt and learn within a changing environment
  • Meet or exceed performance metrics such as (but not limited to):Internal Quality Monitory Score, Ticket to customer contact efficiency, Established productivity targets (Yearly customer contact and ticket goals), Schedule Adherence requirements

Tasks (not all inclusive):

  • Research lowest available airline fares
  • Arrange scheduling and ticketing of domestic and international reservations
  • Book hotel and rental car reservations
  • Book rail transportation
  • Organize ground transportation
  • Assist with passports, visas and travel advisories
  • Process new reservations/exchanges/voids/cancellations
  • Manage queues
  • Monitor status of unused tickets
  • Update travel profiles accordingly
  • Handle travel-related discrepancies as needed
  • Assist and provide frequent flyer programs and upgrades for travelers
  • Responsible for keeping current with industry trends, changes, etc.
  • Participate in Team Conference Calls as determined
  • Participate in All Gant Agent Meetings
  • Support Emergency Protocol process to include After Hours queue activity

Job Type: Full-time

Winnipeg, MB

Calgary, AB

Required experience:

  • Travel Agent: 3 years
  • Corporate Travel: 1 year

Director, Travel Operations

Mission Statement The Travel Operations Director will be responsible for a global virtual workforce consisting of travel agents, customer support agents and online support specialists. This leader must embrace innovation and foster a positive and professional work environment through servant leadership.

Key Responsibilities

  • Inspires team to provide a “Best in Class” customer experience.
  • Manages Key Performance Metrics for the organization.
  • Manages performance of direct reports (Travel Supervisors) and down line team members (Corporate Travel Consultants, Customer Support Desk Personnel).
  • Provides reporting, analytics and data analysis to organization regarding travel operations.
  • Works directly with account management to manage customer relationships and deliver on contractual obligations.
  • Works directly with support organizations and peers to provide a “Best in Class” customer experience.
  • Ensures proper human resources and company processes and policies are followed.
  • Effectively manages and controls expenses, sets and monitors performance to budget. Ensures proper allocation of expenses on monthly financial reports.
  • Manages change through the development, support, and/or coordination of new process/procedures.
  • Implements company standard operating procedures.
  • Delivers results in all goal areas.
  • Implements continuous process improvement throughout the operation.
  • Meets/exceeds profit and loss targets. Maximizes profitability while minimizing costs.
  • Meet and exceed customer expectations by managing customer service to agreed-upon levels related to telephone, email, quality, and productivity and by providing value added solutions and recommendations.

Required experience:

  • Customer Contact Center: 5 years
  • Travel Industry: 2 years
  • Leadership: 2 years

Job Type: Full-time

Required education:

  • Bachelor’s

Required experience:

  • Travel Industry: 2 years
  • Customer Contact Center: 5 years
  • Leadership: 2 years

Account Manager

Gant Travel is growing by hundreds of accounts per year. Our Sales and Implementation teams are second to none, and every account they bring in needs to be managed and retained. Can you keep up?We are looking for a new account manager to join the Gant team, make us better, and keep our accounts – both new and seasoned – engaged. With such rapid growth we need proactive people who think fast and work smart. We need people who are adaptable and unstoppable. We need more than just account managers, we need account *maximizers*.

 

At Gant, we help our clients manage the expense and experience of travel. We have the right people, processes, and tools to save our clients money, time, and stress. We need you to carry that message to the right people, make connections and keep them informed, and help them build a better corporate travel program that serves both their travelers and their company.We want you to apply your keen analytical skills and travel industry knowledge to advise, strategize, and optimize our clients’ KPI’s. You will introduce new products and services, connect problems with solutions, and demonstrate ROI. Inside Gant you will be the voice of the customer, helping us close gaps and fine-tune our services.

 

We have the fire hose ready. How thirsty are you? Send us your cover letter and resume and let’s get growing.

 
Required Skills:

  • Strong communication and presentation skills, both written and verbal
  • Familiarity with online travel and CRM tools to include Concur and Salesforce
  • Proficiency in MS Office programs
  • Working knowledge of business travel technologies, tools and processes
  • Ability to thrive in a fast-paced, detail-oriented, deadline-driven environment
  • Innovative problem-solving and decision-making mindset
  • Project management skills

Required Experience:

  • 5+ years of Corporate Travel Account Management or similar experience

Travel Agency Mid-Office Programmer

Position Summary

An agency mid-office programmer understands the travel agency workflow and has worked in a travel agency or travel technology company creating automation processes. Gant’s mid-office systems works with Apollo by replicating repetitive manual processes through our automation tools. This role will be part of a team focused on improving current scripts and mid-office routines as well as working on new projects that will interface with Gant’s technology platform to continue to automate much of the travel agent activity. A keen eye for proactive approaches to increasing travel agency efficiency and data richness is crucial. Sample projects include scripting workflows that incorporate 3rd party API functionality, creating unified scripts that coordinate across multiple technologies, proactively working with management to generate scripts and routines for repetitive workflows.

 

Detailed Duties and Responsibilities

  • Review deliverables prepared by stakeholders and project managers
  • Provide scope and timelines for assigned projects
  • Serve as a resource for internal projects aligned with the mid-office
  • Manage day-to-day activity of project assignment
  • Identify and communicate scope creep
  • Effectively apply our methodology and follow project standards
  • Minimize our exposure and risk on project
  • Utilize Salesforce and SmartSheet to provide Project Manager with status of activity, including progress and obstacles.
  • Respond to management requests for information, explanations, training issues, and other support requests
  • Escalate to management any deviation from standards in regard to vendor handling, staff accuracy, or other performance that is not in compliance with Gant standards
  • Participate in on-going process review of operational procedures, working toward automation of all possible functions
  • Work with multiple internal departments
  • Maintain high level of stakeholder satisfaction

Required Skills

  • Ability to understand Gant Travel Management technology, applications, internal processes and procedures, and standards of performance.
  • Proficiency with MS Word, MS Excel, MS PowerPoint, MS Project/SmartSheet
  • Self-motivated and able to handle multiple priorities
  • Able to respond to a rapidly changing environment
  • Consistent positive attitude

Required Experience

  • Five years travel industry experience
  • College degree OR equivalent industry experience
  • GDS Scripting experience, specifically Apollo
  • Experience with travel mid-office quality control application, specifically COMPLEAT
  • Travel agency workflows and business processes understanding
  • Experience with corporate travel industry preferred
  • Knowledge of corporate travel reservations application preferred, specifically Concur Travel
  • Knowledge of data management and reporting application preferred, specifically iBank, DOMO, Status
  • Knowledge of agent facing applications, specifically Booking Builder

Job Location Position Type Reporting Line

Virtual or Bloomington, IN Full-Time Director of Technical Design

Curator of Salesforce

Job Description

Job Description

CURATOR OF SALESFORCE

Position Summary

We are looking for the Curator of Salesforce. This opening will provide the attention, care, and energy to our Salesforce ecosystem within Gant Travel. We are a fast growing, progressive, technology-driven, corporate travel management company. We’re as exciting as it sounds! Do you have strong communication skills (writing, listening, talking and reading)? Are you ready to dedicate your professional energy to bring our internal Salesforce goals to fruition? If so, we would love the chance to speak with you.

Requirements for this opening include: a drive to learn on a daily basis, demonstrated skills and experience with Salesforce, the understanding of how different strategic systems coincide with one another, and the knack for efficiency with consistency.

Our Salesforce Administrator’s Roles and Responsibilities Include:

  • Curate and grow the daily operational readiness of Salesforce.com products and apps.
  • All items Salesforce including (but not limited to): standard and custom projects, multiple user setup, profiles and roles, fields, record types, page layouts, validations, automation, inter-object communication.
  • Report development and customization while managing data reconciliation and uploads
  • Be the Salesforce authority within our company. Document and create application requirements while working with different departments, both internally and externally, that will utilize the tool for projects and program enhancements.
  • Coordinate with stakeholders and project managers to create, streamline, and manage complex workflow rules, data validation, and triggers;
  • Be the Gant Travel Salesforce spokesperson and overall system communicator to application users
  • The Salesforce Administrator will provide technical support and advice to application users
  • Support existing and future Salesforce products such as SF Lightning, Service and Sales clouds, and Desk.com
  • Support Salesforce apps such as DocuSign, TaskRay, and Concur;
  • Logging and tracking identified system problems through resolution;
  • There will be only one Curator of Salesforce. Due to this, we need documentation created and maintained on processes, policies, application configuration, and help related materials.
  • Assist programmer with the development of technical documentation of existing and future applications.
  • Stay up-to-date on new Salesforce features and functionality, and provide recommendations for process improvements

Relevant experience and interactions

  • College degree or equivalent work/technical experience;
  • 2+ years Salesforce Administrator experience, Salesforce certification preferred
  • Understanding of relational databases and data integration tools;
  • Experience with programming types such as SQL, JavaScript, HTML, Java, Apex, SOQL, and other Salesforce Languages;
  • Excellent communication and analytical skills; Close attention to detail:
  • Ability to work independently, as well as part of a team, on multiple projects.

Job Location: Bloomington, IN

Position Type: Full-time

Reporting Line: Director, Business Analytics & Information Systems

Business Analyst / Management Analyst

Position Summary

 

This position will be responsible for delivering data analysis for a growing and technically savvy corporate travel company. This position includes but is not limited to providing various types of travel data summaries, visualizations, and forecasting.  Qualified candidates must have demonstrated skills toward data troubleshooting, ability to learn new application / software solutions, practice and procedures, define problems, formulate logical solutions, develop alternative solutions, and make recommendations.

 

Responsibilities

  • Support the Director of Business Analytics through information mining and data analysis to help the management in monitoring of key financial and operational performance indicators across our travel management business
  • Individual will retrieve data, QA/ review, prepare/ transform and process data from various sources into desired data formats and platforms
  • Utilize Data Warehouse and Dataflows to extract, transform raw data into clean and tidy date by using MySQL and R Programming; connect different data sources by using ODBC and API through DOMO workbench
  • Conduct research, interview personnel, communicate with customers, analyze and troubleshoot data based on professional standards; process data and convert it to actionable recommendations
  • Coordinate with analysis of internal and external customer inquiries and patterns, and making sure that necessary analytical results and recommendations to be presented to senior management for decision making
  • Apply financial data, including revenue and expenditure, and share data with team members to identify emerging trends in business travel management and to enhance service delivery
  • Develop presentations and create weekly, monthly, quarterly reports by using VBA and Macro in Access or iBank and Magnatech; highlight findings and areas of concern for the senior leadership to act upon and recommend new systems, procedures or organizational changes
  • Troubleshoot and determine the accuracy and completeness of data sets

Qualifications

  • Bachelor’s degree in Economics, Statistics, information system or related field required
  • Two-Three years’ data administration and / or analysis experience or equivalent preferred
  • Custom Reporting and Advanced Queries / SQL experience desired
  • Experience with data processing, data analytics, data visualizations, and file transfer methods
  • Dedication to quality and accuracy
  • Excellent organizational, interpersonal, analytical, and problem-solving ability
  • Ability to work on a variety of tasks / projects at the same time
  • Strong written and verbal communication skills.

Job Location: Bloomington, IN

Position Type: Full-time

Reporting Line: Director, Business Analytics & Information Systems

Posted on: Mar 5th 2017