Director, Travel Operations

Mission Statement The Travel Operations Director will be responsible for a global virtual workforce consisting of travel agents, customer support agents and online support specialists. This leader must embrace innovation and foster a positive and professional work environment through servant leadership.

Key Responsibilities

  • Inspires team to provide a “Best in Class” customer experience.
  • Manages Key Performance Metrics for the organization.
  • Manages performance of direct reports (Travel Supervisors) and down line team members (Corporate Travel Consultants, Customer Support Desk Personnel).
  • Provides reporting, analytics and data analysis to organization regarding travel operations.
  • Works directly with account management to manage customer relationships and deliver on contractual obligations.
  • Works directly with support organizations and peers to provide a “Best in Class” customer experience.
  • Ensures proper human resources and company processes and policies are followed.
  • Effectively manages and controls expenses, sets and monitors performance to budget. Ensures proper allocation of expenses on monthly financial reports.
  • Manages change through the development, support, and/or coordination of new process/procedures.
  • Implements company standard operating procedures.
  • Delivers results in all goal areas.
  • Implements continuous process improvement throughout the operation.
  • Meets/exceeds profit and loss targets. Maximizes profitability while minimizing costs.
  • Meet and exceed customer expectations by managing customer service to agreed-upon levels related to telephone, email, quality, and productivity and by providing value added solutions and recommendations.

Required experience:

  • Customer Contact Center: 5 years
  • Travel Industry: 2 years
  • Leadership: 2 years

Job Type: Full-time

Required education:

  • Bachelor’s

Required experience:

  • Travel Industry: 2 years
  • Customer Contact Center: 5 years
  • Leadership: 2 years

Curator of Salesforce

Job Description

Job Description


Position Summary

We are looking for the Curator of Salesforce. This opening will provide the attention, care, and energy to our Salesforce ecosystem within Gant Travel. We are a fast growing, progressive, technology-driven, corporate travel management company. We’re as exciting as it sounds! Do you have strong communication skills (writing, listening, talking and reading)? Are you ready to dedicate your professional energy to bring our internal Salesforce goals to fruition? If so, we would love the chance to speak with you.

Requirements for this opening include: a drive to learn on a daily basis, demonstrated skills and experience with Salesforce, the understanding of how different strategic systems coincide with one another, and the knack for efficiency with consistency.

Our Salesforce Administrator’s Roles and Responsibilities Include:

  • Curate and grow the daily operational readiness of products and apps.
  • All items Salesforce including (but not limited to): standard and custom projects, multiple user setup, profiles and roles, fields, record types, page layouts, validations, automation, inter-object communication.
  • Report development and customization while managing data reconciliation and uploads
  • Be the Salesforce authority within our company. Document and create application requirements while working with different departments, both internally and externally, that will utilize the tool for projects and program enhancements.
  • Coordinate with stakeholders and project managers to create, streamline, and manage complex workflow rules, data validation, and triggers;
  • Be the Gant Travel Salesforce spokesperson and overall system communicator to application users
  • The Salesforce Administrator will provide technical support and advice to application users
  • Support existing and future Salesforce products such as SF Lightning, Service and Sales clouds, and
  • Support Salesforce apps such as DocuSign, TaskRay, and Concur;
  • Logging and tracking identified system problems through resolution;
  • There will be only one Curator of Salesforce. Due to this, we need documentation created and maintained on processes, policies, application configuration, and help related materials.
  • Assist programmer with the development of technical documentation of existing and future applications.
  • Stay up-to-date on new Salesforce features and functionality, and provide recommendations for process improvements

Relevant experience and interactions

  • College degree or equivalent work/technical experience;
  • 2+ years Salesforce Administrator experience, Salesforce certification preferred
  • Understanding of relational databases and data integration tools;
  • Experience with programming types such as SQL, JavaScript, HTML, Java, Apex, SOQL, and other Salesforce Languages;
  • Excellent communication and analytical skills; Close attention to detail:
  • Ability to work independently, as well as part of a team, on multiple projects.

Job Location: Bloomington, IN

Position Type: Full-time

Reporting Line: Director, Business Analytics & Information Systems