Careers

Full Stack Web Developer

 Mission Statement

This position will be responsible for maintaining and enhancing all Gant Travel websites and data synchronization tools. This includes making modifications and improvements to websites built with Laravel, WordPress, and Joomla. Additionally, this position will be tasked with designing and building APIs to connect our various data sources.  Promote and maintain the highest level of customer service in the industry. Create the best TMC on the planet for the Concur user.

 

Key Responsibilities

  • Support the company’s values, goals and objectives
  • Help us innovate to improve the customer experience and create a stronger company
  • Maintain and enhance all Gant Travel public and internal facing websites
  • Design and build tools to connect data from various third-party providers via APIs
  • Design and build public and internal web interfaces
  • Track and fix bugs from all websites and tools
  • Great attention to detail and impeccable organization skills
  • Ability to work and communicate with a variety of personalities
  • Ability to multi-task under tight timelines
  • Work with multiple internal departments
  • Support company goals and objectives
  • All other duties as assigned

Skills & Knowledge

  • Consistently demonstrate company values with customers, suppliers, and teammates
  • Excellent oral and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Commitment to customer service and satisfaction
  • Self-motivator, who achieves results autonomously or via teamwork
  • Basic knowledge of Microsoft office suite
  • Understand our company values, goals and objectives
  • Ability to understand Gant technology, customer applications, internal processes and procedures, and standards of performance
  • Consistent positive attitude, passionate and eager to learn
  • Willingness to adapt and learn within a changing environment
  • Assist with innovation to help the company become stronger and serve our clients better
  • Ability to embrace technology, process and procedure

Required Experience

  • Minimum of 2 years experience in PHP development with Laravel framework
  • Experience with LAMP (Linux, Apache, MySQL, PHP)
  • Solid understanding of PHP
  • Solid understanding of Object Oriented design patterns, unit testing
  • Experience with SQL-based relational database design
  • Excellent experience with HTML, CSS, and CSS preprocessors
  • Strong knowledge of JavaScript and related tools/packages (2+ years experience)
  • Experience with Git version control
  • Experience building and working with RESTful APIS
  • Experience with WordPress
  • Experience with Salesforce a plus

 

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. Vision abilities required by this job include close vision.

 

Work Environment

You will either be working out of a Gant office or from your home.  If you are working from home, you are expected to provide for yourself a safe, quiet, working area free of distractions. You will be expected to provide (at your own expense) a dependable, non-satellite high speed broadband internet connection with a minimum of two available Ethernet ports within 15 feet of your work area.  Additionally, you will provide electrical surge protection for all Gant provided equipment which includes, but not limited to a Gant Travel owned corporate computer, single or dual monitors, and VoIP (voice over internet) telephone.  You are required to use the company supplied headset unless authorized by your supervisor.

 

Contact Center Systems Administrator

 

The System Administrator is responsible for all Gant Travel’s contact center applications. This team member effectively troubleshoots, develops, and implements system enhancements. They also coordinate directly with internal and external technical partners to ensure the Computer Telephony Integration applications (CTI) are optimized for our team and customers. This team member supports our vision to create the best TMC on the planet for the Concur user.

Key Responsibilities

  • Support the company’s values, goals and objectives
  • Innovate to improve the customer experience and create a stronger company
  • Manage Computer Telephony Integration applications (InContact, RingCentral, Studio)
  • Develop, validate, and implement changes to the CTI platform
  • Works directly with third party external vendors as the main point of contact for the CTI
  • Investigates, troubleshoots, tracks, and escalates issues reported by front line staff related to CTI applications until resolution
  • Develops and deploys system enhancements and adjustments for each customer contact channel (voice, chat, email, etc.)
  • Identifies and resolves vulnerabilities in current environment and continuously evaluates for potential enhancement to improve efficiency and customer experience
  • Provides 24/7 support through flexible schedules and on call services
  • Effectively and professionally communicates with both internal and external customers
  • All other duties as assigned

Skills & Knowledge

  • Consistently demonstrate company values with customers, suppliers, and teammates
  • Excellent oral and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Self-motivator, who achieves results autonomously or via teamwork
  • Basic knowledge of Microsoft office suite
  • Proficiency with InContact Studio and RingCentral desired
  • Proficiency with Salesforce Service Cloud and Desk desired

Experience

  • Associates Degree or currently working towards a Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required
  • Experience in a technical support role in software or telecommunications environment
  • Excellent technical, troubleshooting and analytical skills
  • InContact Studio and RingCentral experience desired
  • Extremely well organized and able to manage multiple responsibilities and projects at one time
  • Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP)
  • Project Management Experience and certification preferred