Across United®, we continue to support those in need — providing safe air travel, repatriating customers around the world and transporting critically needed supplies and cargo. In every instance, in every possible way, we’re committed to the safety and care of every one of our customers and colleagues.
Since you’re a member of our MileagePlus program, I’m writing to let you know that we’re reducing status qualifications by 50% for 2021, therefore making it easier to achieve status with MileagePlus. This means that travels you already completed this year, as well as any travel you take later this year, can help you reach a higher status for next year. You’ll still need a minimum of four flight segments on United or United Express®.
We’re also doubling PQP for the United Explorer cards and quadrupling PQP for the United Club cards.
At the same time that we’re decreasing the published program’s PQP requirements, via a promotion from May 1 through December 31, 2020, we’re doubling (for United Explorer cards) or quadrupling (for United Club cards) the maximum number of PQP that Cardmembers can earn by using their card during 2020. More details to come.
All electronic travel certificates now have 24 months to be used.
If your travel plans have been disrupted, and you have an electronic travel certificate from us for the value of your ticket, you now have two years from the date it was issued to book a new flight, as well as up to an additional 11 months to travel. This includes all currently valid and all new electronic travel certificates issued on or after April 1, 2020.
We’re extending all annual membership and subscription benefits by six months.
We want to make sure your benefits are still there when you’re ready to start flying again. That’s why we’re extending United Club℠ memberships purchased directly from United and purchased subscriptions for Economy Plus®, United Wi‑Fi℠ and checked bags by six months. You will see this reflected in your MileagePlus account soon.
We have removed some redeposit fees for the rest of the year.
We are currently waiving all award redeposit fees for travel through end of May 2020. We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
Finally, we’ll be making it easier to earn status in 2021 for the 2022 program year. We recognize that getting back to travel will occur at a different pace for different members. Keep an eye out for changes we will make to help you earn status in 2021 for 2022, as we’ll share details later this year.
We appreciate your business and look forward to seeing many of you on board when we return to travel.
Until then, stay healthy and be well.
